Cold Hands Answers

Do you or your family need guidance or have general questions about death care of a loved one? Are you a mortician or student that has career- or mortuary-related questions? Cold Hands can help!

Immediate EMB Technical Support

We are always happy to help virtually or in-person for tough embalming cases. Click the button below to purchase one hour of technical support with Monica Torres. We’ll reach out to you with a phone number to call.

Purchase a Consultation

Future or Licensed Morticians

Interested in becoming a mortician? Licensed and need professional coaching or leadership advice? Cold Hands loves mentoring those with an interest in death care and offers professional advice with one on one coaching from beginning the first steps on how to become a mortician, professional resume building, mock interview training sessions to guidance and support for online personal brand marketing and managing cyberbullies. Join me for discreet learning opportunities.

Purchase a Consultation

Families & The Public

Cold Hands is available to assist the public with general questions. Are you a reporter, writer, attorney, or simply a family who has suffered a loss and needs answers?

A sudden death often leaves families not knowing where or who to turn to. So many decisions must be made in a very short time. Funeral laws, processing of the body, funeral home fees, event planning logistics, and shipping of remains while suffering from grief is overwhelming for families. We are here to help with general questions and can refer your family to the appropriate funeral home, attorney, pathologist, or crematory so you don’t get taken advantage of.

Purchase a Consultation

We can help answer questions such as:

  • How do I find out if my funeral director is actually licensed?
  • They told me my loved one is not viewable. What are my rights?
  • What if I am unhappy with funeral services? Who do I talk to?
  • My loved one needs an autopsy. Who do I call?
  • I have suffered the loss of a child/baby. How do I find the right professional?
  • Do we have to purchase embalming for a family viewing?

“I cannot express in words how Monica made a difficult situation better after my mother died. All this in a very professional manner! Respectful and a class act!”

Charles Pusac